Terms of Service

1. Eligibility and Business Use

You must be at least 18 years old and legally able to enter into contracts.
The Services are intended for business use.

2. Services

We provide AI-powered call and voice workflow automation features, which may include call handling, routing, transcripts, summaries, analytics, and integrations, depending on your plan and configuration.

We may update, improve, or modify the Services from time to time.

3. Accounts

You are responsible for:

• keeping account credentials secure,
• all activity under your account,
• providing accurate and up-to-date account information.

4. Subscription, Billing, and Payment

Paid features are provided on a subscription and/or usage basis as shown in your selected plan or order terms.

• Fees are billed in advance unless stated otherwise.
• Taxes may apply where required by law.
• If payment fails or is overdue, we may suspend access until resolved.
• We may change pricing with prior notice.

5. Renewal and Cancellation

Subscriptions renew automatically unless canceled before the renewal date.

If you cancel, access continues until the end of the current paid term, unless otherwise stated in your order terms.
Except where required by law, fees already paid are non-refundable.

6. Acceptable Use

You may not use the Services to:

• violate any law or regulation,
• infringe rights of others,
• transmit malware or harmful code,
• interfere with platform security or operation,
• attempt unauthorized access or reverse engineering.

We may suspend or terminate access for violations.

7. Third-Party Services

The Services may interoperate with third-party tools and platforms.
Your use of third-party services is governed by their own terms and policies.

8. Intellectual Property

The Services, software, documentation, and branding are owned by or licensed to AIMEDIAFLOW INC and protected by law.
We grant you a limited, non-exclusive, non-transferable right to use the Services during an active subscription term.

9. Customer Data and Privacy

As between the parties, you retain rights to your data.
You authorize us to process data as needed to provide, secure, support, and improve the Services, and to comply with law.

Our handling of personal data is described in our:

• Privacy Policy
• DPA (where applicable)

10. Service Availability and Changes

We strive to keep the Services available, but do not guarantee uninterrupted or error-free operation.
We may perform maintenance, updates, or changes at any time.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to defend and indemnify AIMEDIAFLOW INC against claims arising from:

• your misuse of the Services,
• your breach of these Terms,
• your violation of applicable law or third-party rights.

14. Termination

We may suspend or terminate access if you materially breach these Terms, fail to pay applicable fees, or create legal/security risk.
Upon termination, your right to use the Services ends.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

16. Contact

For support and legal questions: support@missedcalls.help
For privacy requests: privacy@missedcalls.help