Terms of Service

1. Acceptance of Terms

By accessing or using missedcalls.help (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service. You also agree to our Privacy Policy.

2. The Service

missedcalls.help provides missed-call capture, call recording, speech-to-text transcription, lead forms, scheduling and related analytics (collectively, the "Features"). We may modify, suspend, or discontinue Features at any time without liability.

3. Provider Information

4. Eligibility & Accounts

• Minimum age: 16 years (or the age of digital consent in your country).
• You must provide accurate, current information.
• We may suspend or delete accounts that breach these Terms or applicable law.

5. Fees & Billing

• Plans: Prices, billing cycles and included quotas are described on our pricing page.
• Trials: Trials convert to paid plans unless cancelled before the end date.
• Taxes: All fees are exclusive of VAT or sales tax unless stated otherwise.
• Refunds: Except where required by law, payments are non-refundable.
• Cancellation: You can cancel anytime in the dashboard; access continues until the end of the current billing period.

6. Acceptable Use

You agree not to:

• Violate any law, regulation or third-party right.
• Transmit spam, malware or harassing content.
• Decompile, reverse-engineer or attempt to access source code.
• Bypass rate limits or use automated scraping without written consent.

7. Intellectual Property

All software, logos and content we provide are owned by or licensed to MissedCalls Help. We grant you a non-exclusive, non-transferable licence to use the Service for its intended purpose.

8. User Content

"User Content" includes call audio, transcripts, notes, files and metadata you upload or generate through the Service.

• Ownership: You retain all rights to User Content.
• Licence to us: You grant us a worldwide, royalty-free licence to process, store and display User Content solely to operate and improve the Service.
• Warranties: You warrant that you have all rights to upload the User Content and that it does not infringe any third-party rights.

9. Privacy & Data Protection

Our collection and use of personal data are governed by the Privacy Policy. If you require a GDPR Data Processing Agreement (DPA), contact us at privacy@missedcalls.help.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free operation, transcription accuracy, or security beyond industry-standard measures.

11. Limitation of Liability

To the maximum extent permitted by law, MissedCalls Help shall not be liable for indirect, incidental, special or consequential damages, or for any amount exceeding the fees you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to defend and indemnify MissedCalls Help and its affiliates against any claims arising from your breach of these Terms or misuse of the Service.

13. Changes to Terms

We may update these Terms from time to time. Material changes become effective 14 days after notice (e-mail or in-app banner). Continued use after that date constitutes acceptance.

14. Termination

We may suspend or terminate your account at any time for violation of these Terms or to comply with legal requirements. Upon termination, your right to use the Service ceases, and we may delete your data after 30 days unless legally required to retain it.

15. Governing Law & Jurisdiction

16. Miscellaneous

• Entire Agreement: These Terms and the Privacy Policy constitute the whole agreement between you and us regarding the Service.
• No Waiver: Failure to enforce any provision is not a waiver of future enforcement.
• Contact: For questions, email legal@missedcalls.help or write to ul. Juliana Ursyna Niemcewicza 17/11, Warszawa 02-306.