Security Practices

Last updated: January 2026

At MissedCalls Help, operated by AIMEDIAFLOW INC, we take the security of customer data and systems seriously. We apply industry-standard technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or loss.

Data Protection & Encryption

  • All data is encrypted in transit using TLS (HTTPS).
  • Data stored within our systems is encrypted at rest using cloud-managed encryption.
  • Sensitive credentials and secrets are securely stored and access-restricted.

Infrastructure Security

  • Our infrastructure is hosted on Google Cloud Platform (GCP).
  • Production and development environments are fully separated.
  • Network-level protections and firewall rules are used to limit access.
  • System activity and logs are monitored to detect abnormal behavior.

Access Control

  • Access to internal systems is granted based on the principle of least privilege.
  • Multi-Factor Authentication (MFA) is enforced for team access to critical systems.
  • Access rights are reviewed periodically and revoked when no longer required.

Secure Development Practices

  • Source code is managed using version control systems.
  • Changes to production systems follow defined deployment processes.
  • Production, staging, and development environments are isolated to reduce risk.
  • Security considerations are incorporated into the development lifecycle.

Incident Response

  • We maintain an internal incident response process to address potential security events.
  • Security incidents are investigated, documented, and remediated in a timely manner.
  • Customers are notified when required by applicable laws or contractual obligations.

Compliance & Privacy

  • We process personal data in accordance with applicable data protection laws, including GDPR.
  • Our organization is actively working toward SOC 2 compliance.
  • Internal security and privacy policies govern how data is handled and protected.

Contact

For security-related questions or to report a potential vulnerability, please contact us at:

privacy@missedcalls.help
Security Practices | MissedCalls Help