Privacy Policy

1. Who We Are

MissedCalls Help is a product operated by AIMEDIAFLOW INC, a Delaware corporation (“we”, “our”, “us”).

Contact for privacy requests: privacy@missedcalls.help

2. Personal Information We Collect

We may collect the following categories of personal information:

• Account and contact information (for example, name, work email, phone, company name)
• Communication and service interaction data (for example, phone number, call metadata, message content, transcripts/recordings where enabled)
• Technical and usage data (for example, IP address, device/browser data, logs)
• Support and billing information (for example, support messages, subscription and invoice metadata)

3. How We Use Personal Information

We use personal information to:

• provide, operate, and improve our services
• process and route communications according to configured workflows
• provide customer support
• protect security, prevent abuse, and investigate incidents
• meet legal and contractual obligations

Where required, we process personal information under applicable legal bases such as contract performance, legitimate interests, consent, or legal obligations.

4. How We Share Personal Information

We may share personal information with:

• service providers that support hosting, communications, analytics, support, payment, and AI-related processing
• customer-enabled integrations (as instructed by the customer)
• legal authorities when required by law
• parties involved in a merger, financing, acquisition, or similar transaction

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

5. International Transfers

We may process personal information in the United States and other countries.
Where required, we use appropriate safeguards for international transfers (such as Standard Contractual Clauses).

6. Data Retention

We keep personal information only for as long as necessary for service delivery, legal obligations, and legitimate business purposes.
Retention periods may vary by data type and purpose. When data is no longer needed, we delete or anonymize it, subject to legal requirements.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• access your personal information
• correct inaccurate information
• request deletion
• object to or restrict certain processing
• request data portability
• withdraw consent (where consent is the legal basis)
• lodge a complaint with a supervisory authority

To submit a request, contact: privacy@missedcalls.help

California Residents

California residents may have rights under California law, including rights to know, delete, correct, and opt out where applicable, and the right to non-discrimination for exercising privacy rights.

8. Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality, security, and analytics.
You can control cookies through your browser settings and any cookie controls made available on our website.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

10. Children

Our services are intended for business use and are not directed to children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last updated” date and provide notice as required by law.

12. Contact

Privacy questions and requests: privacy@missedcalls.help