Privacy Policy

1. Introduction

Missed Calls Help ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you visit our website and use our services.

2. Information We Collect

  • Information you provide: name, email, phone number, and any other data you send us via forms.
  • Automatically collected data: IP address, browser type, pages visited, and referring URLs.
  • Call data: AI‑assistant call summaries, transcriptions, and recordings if enabled.

3. Google Calendar Data (Google User Data)

What we collect

  • OAuth 2.0 access and refresh tokens
  • Free/busy time‑range information (start/end timestamps)
  • Event metadata you approve (title, start/end time, time‑zone, optional description)

We never collect guests, attachments, reminders, or any other event details.

Why we collect it

  • To display your availability and suggest open meeting times during a voice call with Missed Calls voice assistant
  • To create one calendar event after you verbally confirm the slot

How we store & protect it

  • Tokens are stored encrypted at rest (AES‑256) in AWS KMS–managed secrets
  • Free/busy data and event metadata are cached ≤ 30 days, then automatically purged
  • All data travels over TLS 1.2+ and is restricted by the principle of least privilege

Sharing & third‑party processors

Google Calendar data is shared only with Pathfix, Inc. (our OAuth connector) to exchange and refresh tokens. We do not sell, rent, or use this data for marketing or analytics.

Retention & deletion

Tokens remain until you disconnect the integration or 90 days after account closure (whichever is sooner). Cached Calendar data is deleted within 30 days.

Your controls

You can revoke access anytime via Google Account Permissions. To request complete deletion, email privacy@missedcalls.help; we will erase all Google Calendar data within 30 days of receipt.

4. How We Use Information

  • To provide and maintain our services.
  • To respond to inquiries and demo requests.
  • To improve website performance and user experience.
  • For marketing communications (with your explicit SMS/email consent).

5. Legal Basis for Processing (EU/EEA)

We process personal data under the following bases:

  • Performance of a contract.
  • Legitimate interests (e.g., service improvement).
  • Consent (for marketing messages).
  • Compliance with legal obligations.

6. Sharing & Disclosure

We do not sell personal data. We share information only with trusted subprocessors (e.g., hosting providers, Twilio, email delivery services) strictly for service delivery, under data‑processing agreements.

7. International Transfers

Your data may be processed outside your country. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

8. Data Retention

We keep personal data only as long as necessary to fulfill the purposes outlined or as required by law. Call recordings are deleted after 30 days unless you request longer storage.

9. Your Rights

  • Access, correction, deletion, or portability of personal data.
  • Restriction or objection to processing.
  • Withdraw consent at any time.
  • Lodge a complaint with a supervisory authority.

10. Security

We use industry‑standard measures such as TLS encryption, access controls, and regular audits to protect data.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes by posting the new policy on this page.

13. SMS Messaging

  • By providing your phone number, you consent to receive SMS notifications and marketing messages from Missed Calls Help. Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP. Reply HELP for assistance.
  • We do not share or sell your mobile number to third parties.

14. Google API Services Disclosure & Limited Use

Missed Calls Help uses Google Calendar data solely to let you auto‑schedule follow‑up calls and reminders inside the Missed Calls Help dashboard.

Affirmative statement: The use of raw or derived data obtained from Google API Services will adhere to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell, share, or use such data for advertising, nor do we train or fine‑tune AI/ML models with it.

Scopes We Request & Purpose

  • https://www.googleapis.com/auth/calendar – create and update events for missed‑call follow‑ups.
  • https://www.googleapis.com/auth/calendar.events.readonly – read event times to avoid double‑booking.

AI/ML & Speech Features

Speech recognition is powered by ElevenLabs; conversational responses use OpenAI language models. User audio, transcripts, and Calendar metadata are processed only per request and are not added to training datasets that improve our or third‑party foundation models.

Revoking Access

You may revoke Missed Calls Help's access at any time in your Google Account:
Google Account ➜ Security ➜ Third‑party apps with account access. We will delete any synchronized Calendar tokens and related cached data within 30 days of revocation.

15. Contact Us

If you have questions, email privacy@missedcalls.help.